1. General Provisions

1.1. This Privacy Policy (hereinafter referred to as the Policy) defines the procedure for collecting, using, storing, and protecting the personal data of users of the Lastivka online store website (hereinafter referred to as the Website).

1.2. By using the Site, you (hereinafter referred to as the User) confirm that you have read this Policy and agree to its terms.

1.3. Personal data is processed in accordance with the Law of Ukraine “On the Protection of Personal Data” and the provisions of Regulation (EU) No. 2016/679 (GDPR).

2. What data we collect

2.1. When using the Website, we may collect the following data:

  • full name, phone number, delivery address, email address;
  • order information (shopping cart contents, amount, date, delivery and payment method);
  • technical data (IP address, browser type, cookies, history of visits to the website pages).

2.2. We do not collect or process data that belongs to special categories of personal data (e.g., information about health, political or religious beliefs).

3. Purpose of collecting personal data

3.1. We collect your data solely for the purpose of:

  • processing, confirming, and delivering orders;
  • providing consulting support;
  • informing you about order status or promotional offers (with your consent);
  • improving the website and quality of service.

4. Use and transfer of data to third parties

4.1. Your personal data may be transferred only in the following cases:

  • to delivery services (Nova Poshta, Ukrposhta, Bolt/Uklon) — for delivery;
  • to payment services — for processing online payments;
  • in cases provided for by law (at the request of a court or law enforcement agencies).

4.2. We do not sell or transfer your personal data to any third parties for marketing purposes.

5. Data retention period

5.1. Personal data is stored for no longer than is necessary to fulfill the purpose of its processing — usually up to 3 years after the last interaction with the User.

5.2. Data related to accounting and tax obligations is stored in accordance with the requirements of Ukrainian law.

6. Protection of personal data

6.1. We take all necessary organizational and technical measures to protect your data from unauthorized access, loss, alteration, or destruction.

6.2. Online payments on the Site are made through a secure payment service using modern encryption protocols (SSL).

7. User rights

You have the right to:

  • know what data we store and how we use it;
  • request the updating, clarification, or deletion of your personal data;
  • withdraw your consent to data processing at any time;
  • file a complaint with the authorized body for personal data protection.

To exercise your rights, please contact us using the contact details below.

8. Cookies

8.1. We use cookies to make the site easier to use, save settings, and collect analytical information.

8.2. You can change your browser settings at any time to refuse cookies, but this may affect the functionality of some features of the site.

9. Mailings and notifications

9.1. Users can voluntarily subscribe to receive mailings about promotions, new products, or holiday offers.

9.2. You can opt out of receiving such notifications at any time by clicking on the “Unsubscribe” link or by contacting us directly.

10. Contact

Individual entrepreneur Solovko Galina Leonidovna

EDRPOU/Identification code: 3578701788

Lviv, Kulparkivska St., 226a

Tel.: 096 805 33 59

Email: lastivka.flowers@gmail.com